Refund Policy

NGScaling
Last updated: 02.01.2026
Location: Latvia, European Union

1. General Policy

• NGScaling provides marketing services that are time, expertise, and strategy based

• Refunds are not automatic and are assessed on a case by case basis

2. Eligibility for Refunds

A refund may be considered if:

• The agreed service was not delivered at all

• A material failure occurred that is directly attributable to NGScaling

3. Non-Refundable Services

Refunds will not be provided for:

• Strategy work that has already been delivered

• Consulting calls or meetings that have already taken place

• Custom or personalized services

• Work delayed or prevented due to missing client input

4. Request Process

• Refund requests must be submitted in writing to nauris@ngscaling.com

• Requests must include:

  • Client name

  • Service purchased

  • Reason for the request

• Requests must be made within a reasonable time after service delivery

5. Third-Party Billing and Refunds

• Invoices and payments may be processed through a third-party billing company

• Any approved refund will be processed via the original billing entity

• This does not affect NGScaling’s role as the service provider

6. Chargebacks

• Clients are encouraged to contact NGScaling before initiating a chargeback

• Unjustified chargebacks may result in termination of services